For the fourth year in a row Virgin America came out on top of the Airline Quality Ratings for last year. Released today, the 26th annual Airline Quality Rating (AQR) showed a slight overall improvement for 2015, over a previous down year in 2014.
Of 13 United States airlines evaluated, six saw improvement in 2015, another six declined, and the remaining airline, Spirit, was new to the ratings this year.
Delta, ExpressJet, JetBlue, SkyWest, Southwest and United airlines saw better performance in 2015, while
The AQR study focuses of four core elements in which airlines can improve. Three of these four were collectively improved in the airline industry. Areas of on-time performance, rate of involuntary denied boardings, and the rate of mishandled baggage received high marks last year. The study’s fourth core area, rate of customer complaints, increased in 2015, demonstrating the highest level it’s seen in 15 years.